Refund policy
14-day returns for unopened bottles
If you are not satisfied with your purchase, you may request a refund within 14 days of the date your order was delivered.
Because our wellness shots are a perishable, cold-pressed product, this return policy covers unopened bottles in their original packaging. Partially consumed products are not eligible under this section, except where the product is faulty or does not match its description. Our separate first-order taste guarantee below allows you to try up to two shots.
Change-of-mind returns cannot be accepted after the 14-day guarantee period. This does not limit your rights under Australian Consumer Law.
14-day first-order taste guarantee
On your first order, you can try up to two shots from your first pack. If you are unhappy with the taste, contact sales@fusionfeasthouse.com.au within 14 days of delivery to request a refund under our taste guarantee.
Return the remaining unopened bottles from that pack. We will refund the price you actually paid for that first pack. The guarantee covers one pack only, even if your order contains several packs.
The original delivery fee is not refundable under this voluntary taste guarantee. You pay return delivery costs, or you can return the bottles in person to Merrylands by prior arrangement. Contact us for return instructions before sending bottles back or visiting.
Cancelling a pre-order
You can cancel your pre-order before dispatch for a full refund, including any delivery fee paid. Email sales@fusionfeasthouse.com.au to request cancellation.
Faulty, damaged or incorrect products
If your order arrives damaged, leaking, spoiled or incorrect, or the products do not match their description, contact sales@fusionfeasthouse.com.au promptly, with a photo of the affected items where available. We will replace the affected products or refund them in full, whichever you prefer. You will not be asked to cover return shipping for faulty or incorrect items.
The 14-day request period and the taste guarantee's two-shot limit, unopened-bottle return requirement and exclusions for delivery costs do not limit your rights under Australian Consumer Law.
How to request a refund
Email sales@fusionfeasthouse.com.au with your order number and the reason for your request. For unopened-bottle returns or the taste guarantee, contact us within 14 days of delivery.
We will respond within one business day with the next steps. If a return is required, we will provide instructions. Please do not post products back without confirmation. Returns under the taste guarantee require the remaining unopened bottles from the first pack to be returned.
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
Contact and in-person returns
Fusion Feast House
Merrylands, New South Wales, Australia
Email: sales@fusionfeasthouse.com.au
In-person returns are available in Merrylands by prior arrangement. Contact us for the return address and arrangements before visiting.