Shipping policy

Delivery across NSW

We currently deliver within NSW only, covering all NSW postcodes, including regional areas. Standard delivery is A$15 per order.

Your delivery charge is shown at checkout before you pay.

Dispatch and delivery times

Dispatch timing depends on production and product availability. We do not have fixed dispatch days.

Once your order has been dispatched, estimated delivery is 1–2 business days, excluding weekends and public holidays. This delivery estimate is additional to the time needed to prepare and dispatch your order.

Delivery timeframes are estimates and may be affected by courier delays, public holidays or weather events. We will do our best to keep you informed.

Pre-orders

Pre-orders are paid in full when you place your order. Estimated dispatch is around two weeks after ordering, with delivery time additional.

You can cancel your pre-order before dispatch for a full refund, including any delivery fee paid. To request cancellation, contact sales@fusionfeasthouse.com.au.

Cold delivery and storage

Depending on order quantity, we use refrigerated transport or insulated packaging with ice packs. Refrigerate your shots as soon as they arrive and keep them below 5°C.

Unopened shots have a refrigerated shelf life of three months from production. Your order may be supplied from an existing batch. On delivery, we provide at least:

• One month remaining for an order of one pack.
• Two months remaining for an order of two or more packs, including 12-shot packs, 24-shot packs or a mixture of both.

Shake well before drinking. Once a bottle is opened, keep it refrigerated below 5°C and consume it within five days. Follow the date marked on the bottle.

Receiving your delivery

Because our products are perishable, please make sure someone is available to receive the delivery, or an Esky is available if the courier leaves it unattended. Refrigerate your shots promptly on arrival.

If a delivery fails because the address provided was incorrect or the parcel was left unclaimed, we may not be able to offer a replacement or refund for spoiled product, except as required under Australian Consumer Law.

Delivery problems

If your order arrives damaged, leaking, spoiled or incorrect, contact sales@fusionfeasthouse.com.au promptly so we can help. Your rights under Australian Consumer Law are not limited by this policy. See our refund policy for more information.

Contact us

Fusion Feast House
Merrylands, New South Wales, Australia
Email: sales@fusionfeasthouse.com.au